Privacy Policy
Your right to privacy is important to us
We believe in transparency and protecting your personal information. Our Privacy Policy outlines what data we collect, how we use it, and the steps we take to keep it safe. Whether you’re requesting a quote, booking a service, or browsing our site — it’s important you know your rights and how your data is handled.
We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and other products and services we may be able to market to you.
We are fully registered under the Data Protection Act 1998 and ensure we comply with all protection the Act affords to you. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions, please contact us at services@equipmentservices.com.au
What We Collect & Why
Personal details like your name, email, phone number, and business information — which you provide when requesting a quote, booking a service, or signing up for updates.
Website usage data, including IP addresses, session duration, and pages you visit — collected via cookies and analytics tools to improve our site’s performance and your experience.
Marketing preferences, when you subscribe to our mailing list — so we can send you relevant tips, offers, or service reminders.
How We Use Your Information
To respond to enquiries or service requests
To process bookings and provide support or repairs
To send newsletters, updates, or promotional offers (only if you’ve opted in)
To analyse site traffic and improve our website and services
Cookies, Analytics & Remarketing
We use Google Analytics to understand and enhance how you use our site.
Remarketing (through Google or other providers) may be used to show you ads based on your visits to our site — but only for marketing ESM services.
Protecting Your Data
We have secure systems and firewalls in place to safeguard your details.
We do not sell or share your personal information with unrelated third parties.
You can opt out of marketing emails anytime, using the unsubscribe link or by contacting us directly.
Your Rights & Control
You can ask to access or correct your personal information at any time.
You can unsubscribe from our mailing list or revoke marketing permissions at any time.
For all updates, please email us at services@equipmentservices.com.au.
Scope & Updates
This policy only covers personal data handled by ESM via this website.
Our policy may be updated to reflect changes in law or business practices; the last review was in July 2025. We’ll always display the updated date for transparency.
